Digital Access Policy

Nature of Digital Products

All products sold through EDEN (edenstore.io) are digital services delivered electronically. Our primary offering is a done-for-you website service. Upon purchase, we build your custom business website and deliver it live within minutes. You also receive a management dashboard where you can request changes, add upgrades, and manage your site. Because these digital services are delivered and accessible instantly, they cannot be “returned” in the traditional sense.

Hosting and Platform

Your website is hosted on EDEN infrastructure at no additional cost to you. Hosting is included forever as part of your purchase. There are no monthly fees, no renewal charges, and no hidden costs.

All Sales Are Final

Once your website has been built and delivered (live site and dashboard access), the sale is considered final. By completing your purchase, you acknowledge and agree that:

You are purchasing a done-for-you website service delivered digitally
Free hosting is included forever with no additional charges
Digital services cannot be returned once delivered
You waive your right to a refund after delivery
A mandatory acknowledgment checkbox at checkout confirms your understanding

Value Satisfaction Commitment

We stand behind every product we sell. If you feel you are not getting value from your purchase, we offer something better than a refund - personalized 1-on-1 support to ensure you extract maximum value from the product.

This includes:

Guided walkthrough of product features and use cases
Custom implementation advice for your specific business
Priority email support for any questions or challenges
Bonus resources tailored to your needs

Access Logging

For security and fraud prevention purposes, we log all access events associated with your purchase, including timestamps, IP addresses, and download activity. This data is used solely for order verification and dispute resolution.

Dispute Resolution

In the event of a payment dispute or chargeback, we will provide documented evidence of product access and delivery, including your signed acknowledgment at checkout and access logs. We encourage you to contact us directly before initiating a dispute so we can resolve any concerns through our Value Satisfaction program.

Exceptions

In rare cases where a technical error prevents product delivery (e.g., broken download link, corrupted file), we will either resolve the technical issue or process a refund at our discretion. Contact [email protected] with your order number for assistance.